Support

One inbox, read by a person.

Writing from the email address on your account helps — it lets us find you without asking for anything else. There is no phone line and no WhatsApp number: we would rather list nothing than list a number nobody answers.

What we can help with

Booking problems, refunds, payment records, and your account — signing in, changing your email, privacy settings, deleting your account.

What your PG owner handles

Anything about your room, your food or your stay — a dripping tap, the Wi-Fi, the warden, a rent question. Your owner can act on those today; we cannot. Their number is in the app once your booking is accepted.

Common questions

I paid my rent but the app still says it is due.

Nezdoo does not collect rent — your owner records it after you pay them. If the record has not appeared, ask your owner to mark it received. If they say they did and you still cannot see it, write to us with the date and amount.

Can I pay rent through Nezdoo?

No, and by design. There is no payment gateway in the app. Pay your owner the way you already do; the app is the shared record of it.

A listing is wrong, or the PG does not exist.

Tell us which listing and what is wrong. We take down listings that misrepresent a property.

How do I delete my account?

See Delete your account.

I am an owner and a tenant is not paying.

The app can send them a reminder by text from the payments screen. Beyond that, rent collection is between you and your tenant — Nezdoo keeps the record, not the money.